We are committed to ensuring the enjoyment of receiving and wearing MORE BODY is a joyful and trusted one. Why? Well, we thought of you when designing the garments so now we just need to ensure you're in the right product and right size. So if for any reason, you change your mind and no longer want a full price item(s) purchased from morebody.com.au, please return it to us within 14 days of purchase for an exchange, credit voucher equal to the value paid for the item(s) or a refund.
Please note that Sale, Flash Sale or Warehouse Sale items are final and are unable to be returned for a refund, credit, or exchange, for wrong decision or change of mind.
Please download the full price returns/exchanges form this link, complete all details and send the goods back to us. We don't wish to sound harsh, however we are pretty strict on our returns policy so help us to help you with a smooth process and please ensure:
- Item(s) are in original clean condition and unworn or washed
- No makeup marks
- All swing tags and labels are still attached
- Proof of purchase clearly stating that the item(s) were purchased from morebody.com.au
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If you purchased MORE BODY through external stockists, this is in accordance with the individual stockist’s purchase policy and, as such, purchased products can only be returned to their original place of purchase.
We highly recommend you use a trackable postage method when returning your items to MORE BODY as we will not be held liable for parcels lost in transit.
Please allow seven (7) business days for the return to be processed and credited to your account.
SEND TO:MORE BODY Online Return Orders4401/101 Bathurst StreetSYDNEY NSW 2000 AUSTRALIA
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at more@morebody.com.au
FAULTY GOODS
In the rare chance an item is faulty MORE BODY firstly, we apologise in advance and will happily replace or refund faulty items, subject to availability. Help us to help you by ensuring:
- Faulty items that were purchased via morebody.com.au are returned by contacting MORE SUPPORT team more@morebody.com.au who will provide a faulty items return form to you for completion.
- If your garment is faulty and was purchased by an external stockist this is in accordance with the individual stockist’s purchase policy and, as such, purchased products can only be returned to their original place of purchase.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at more@morebody.com.au
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be covered by MORE BODY.
We highly recommend you use a trackable postage method when returning your items to MORE BODY as we will not be held liable for parcels lost in transit. Please allow seven (7) business days for the return to be processed and credited to your account.
SEND TO:
MORE BODY Online Return Orders
4401/101 Bathurst Street
SYDNEY NSW 2000 AUSTRALIA
